Account & Invoice – Frequently Asked Questions

 

What is the period of cancellation?


More information can be found here: https://www.fanpagekarma.com/terms

How do I upgrade/downgrade?

 

Only the admin of the account can change the booked version. In the account settings, you will find the overview of your booked tools and versions.

  1. Click on “Upgrade Now”
  2. Select the desired version
  3. Click “Confirm binding order”

Watch out

When changing versions, additional costs may arise. Go to https://www.fanpagekarma.com/plans to find all pricing information.

How do I switch a license between users?

See your Account settings to find the overview of the users of the account.

1. Click the “Swap” button next to the user you want to replace

2. Enter the e-mail address of the person you wish to take over the license and confirm with “Invite”.

Once the user has accepted the invitation, he is unlocked for the booked version.

How can I turn a user into an admin?

An admin has full access to the account settings, is able to order paid subscriptions and licenses, view invoices, and also to manage the settings for the team.

Admins can manage the account without being activated for any paid subscription themselves.

To turn a user into an admin:

  1. Open the team settings
  2. Move the mouse over the user, activate the checkbox “Administrator” and save

The user now has to log out and in again to continue as admin.

 

How do I cancel my subscription?

The termination must be done by the account admin.

  1. Go to the settings under subscription & bills
  2. Click “Upgrade now”
  3. Select “Free” in the drop-down
  4. Confirm with “Confirm binding order”

 

Further information can be found here: https://www.fanpagekarma.com/terms

Which payment options are available?

To pay your subscription on Fanpage Karma you can select between Bank Transfer (IBAN/SWIFT), Direct Debit (within the European Union only) and Credit Card (Mastercard, VISA, American Express). You can change the method of payment here.

All payments include an PDF invoice, sent by email.

Where do I find my invoices?

See your Account settings to find all your invoices, including the details of the payment and the option to view and download them.

Is it possible for a colleague to join my Fanpage Karma trial?

Yes, of course! After logging into Fanpage Karma you are able to invite your colleague to join your account and start their 14-day trial. This way you can use shared features like answering messages, planning posts and analyzing.

  1. Go to the team settings
  2. Click the “+ Invite to test” button at the very bottom of the page
  3. Enter the name and email address of the person you want to invite
  4. Grant the required rights
  5. Click “Invite”

The invited person can now join your account via the link in the email.

 

How can I add more users an account?

In the account settings you will find an overview of the users in your account. Here you can assign free licenses.

Caution

Adding another license will result in additional costs. You can find more information here.

How can I create an offer?

This is how to create an offer at your preferred rate.