General – Frequently Asked Questions

 

How do I start a free trial?

 

With your first registration on Fanpage Karma, your free trial of the Gold version starts. You can thoroughly try out all features for 14 days. The trial ends automatically, you do not have to quit. After the trial, you continue using the free version of Fanpage Karma, no costs attached.

Can I invite my colleagues to test Fanpage Karma together?

Yes, of course! After logging into Fanpage Karma you are able to invite your colleague to join your account and start their 14-day trial. This way you can use shared features like answering messages, planning posts and analyzing.

  1. Go to the team settings
  2. Click the “+ Invite to test” button at the very bottom of the page
  3. Enter the name and email address of the person you want to invite
  4. Grant the required rights
  5. Click “Invite”

The invited person can now join your account via the link in the email.

Please NOTE that the test phase for test users is the same for all users in the same account.

Example: Let’s assume you are a test user in a new account and your test period lasts for another 9 days. When you invite a team member to your account, your new team member only has 9 days to test.

Is the login into Fanpage Karma only possible with Facebook? What if I do not want to use the email associated with my Facebook account?

To use Fanpage Karma you need to login with your own personal Facebook profile.

All reports, notifications and newsletters will be sent to your Facebook email address. You can change the recipient address here if necessary: https://www.fanpagekarma.com/settings

The Facebook login is the only way to log in.